We can ship to virtually any address in the world; however, some products cannot be shipped to international destinations. Purchases for products shipping outside the United States are welcomed, but we cannot transact them online–please contact us and we’ll give you options depending on what you’re purchasing and the international address where it will be shipped.

Free freight terms are within the continental United States only where noted.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options.

Many items will drop-ship directly from our manufacturers, so split shipping of orders can occur. Many items that we sell do not ship via an inside delivery carrier such as UPS or Federal Express and will ship instead via LTL common carrier. 

Free freight terms for these items may be exclusive to a receiving dock or must be taken off the rear of the truck by the customer. At the customer’s request, ergofocus and/or Applied Ergonomics can arrange for a local warehouse to receive, deliver and assemble our products. This will incur additional charges, which will be quoted and added to the order prior to arrangements being made.

Freight damage does occur, and if an item ships directly to a customer and not a receiving warehouse, it is the client’s responsibility to check for visible freight damage to the packaging prior to signing for delivery. 

If damage to the packaging is seen, please note it on the bill of lading that you sign and if the product itself is damaged, keep the original packaging materials for later inspection by a freight company representative. Please photograph the damaged product as well as the visibly damaged packaging and e-mail these to us together with the freight claim.

 If the damage is concealed, please send us photographs of the damaged product, but it will not be necessary to retain the packaging.